MQF/EQF LEVEL 4 AWARD IN
Customer Service Management
About this course
All forms of organisations are required to communicate with their clients and customers to provide effective services. Excellent customer service must be well structured and managed which requires employees to possess basic knowledge on customer service management.
Course Information
| Course Title | MQF/EQF Level 4 Award in Costumer Service Management |
| Course Type | Award |
| Qualification Framework Level | MQF/EQF Level 4 |
| Programme Duration | 10 Weeks |
| Placement Hours | 100 Hours (Including 25 Hours of Supervised Placement) |
| Mode of Attendance | Full-Time |
| Mode of Delivery | Face-to-Face Lectures |
| Total ECTS Credits | 4 ECTS |
| Course Language | English |
| Location | Triq il-Ghadam, Birkirkara, CBD 1060, Malta |
- Course Title
- Course Type
- National Qualification Framework Level
- Programme Duration
- Placement Hours
- Mode of Attendance
- Mode of Delivery
- Total ECTS Credits
- Course Language
- Location
- MQF Level 4 Award in Customer Service Management
- Award
- MQF Level 4
- 10 Weeks
- 100 Hours (Including 25 Hours of Supervised Placement)
- Full-Time
- Face-to-Face Lectures
- 4 ECTS
- English
- Zebbug, Malta
- Aged 16+ upon entry of course
- Communicate using oral and written English
- MQF/EQF Level 3 Qualifications
- Clean Police Conduct
- Copy of ID card or Passport
- Non-EU/Non-EEA Applicants must hold a Student Visa. Click here to learn more.
Total Tuition Fees: Eur 320
For information about funding schemes click here.
Hours of total learning:
- Total contact hours: 25
- Self Study hours: 30
- Supervised Placement and Practice Hours: 25
- Assessment hours: 20
Learning Outcomes for Knowledge obtained at the end of the programme:
The learner will be able to:
- Communicate effectively with customers in both verbal and written methods.
- Report professional on customer complaints and queries.
- Engage with customers using collaborative techniques.
Learning Hours:
- Contact hours: 25
- Supervised placement hours: 25
- Self-study hours: 30
- Assessment hours: 20
Modules Offered:
Management and leadership styles and their impact on customer service
Customer satisfaction
Policies of customer care
Ethics and culture of an organisation
Customer service delivery
Till 12th June 2023
This course will commence on 17th July 2023.
International students generally describe Malta as a safe place, enjoying excellent weather and an all-year varied cultural programme. Malta is considered as the ideal place for students to study.
Non-EU/ Non-EEA Applicants need to apply for a Student Visa before they travel to Malta. We can help guide you on this process.ย Learn More.
- Customer Care
- Operational Managers
Age Group: 16+
Existing professionals working directly with customers and/or clients or applicants who may want to further their career in customer care service management.
Passingย Criteria:ย Obtain minimum 50% in both assessmentsย
Mode of Assessment: Presentationย andย Assignmentย
Mode ofย Teaching: Instructional methods,ย Case study methods, andย Group Workย
| Grade | Grade Description |
|---|---|
| A | Excellent |
| B | Very Good |
| C | Good |
| D | Satisfactory |
| E | Sufficient |
| Z | Requirements Fulfilled |
| FX | Fail |
| F | Fail |
View the student agreement here.
Pass Rate: 50%
Apex Academy, as licensed education and training provider operating in Malta, is licensed to operate within the further education field and currently Apex Academy offers MQF Level 4 qualifications.
Licence Number: 2019-010
