MQF/EQF LEVEL 4 AWARD IN
Customer Service Management
About this course
All forms of organisations are required to communicate with their clients and customers to provide effective services. Excellent customer service must be well structured and managed which requires employees to possess basic knowledge on customer service management.
|Course Title||MQF/EQF Level 4 Award in Costumer Service Management|
|Qualification Framework Level||MQF/EQF Level 4|
|Programme Duration||10 Weeks|
|Placement Hours||100 Hours (Including 25 Hours of Supervised Placement)|
|Mode of Attendance||Full-Time|
|Mode of Delivery||Face-to-Face Lectures|
|Total ECTS Credits||4 ECTS|
- Aged 16+ upon entry of course
- Communicate using oral and written English
- MQF/EQF Level 3 Qualifications
- Clean Police Conduct
- Copy of ID card or Passport
- Non-EU/Non-EEA Applicants must hold a Student Visa. Click here to learn more.
Hours of total learning:
- Total contact hours: 25
- Self Study hours: 30
- Supervised Placement and Practice Hours: 25
- Assessment hours: 20
Learning Outcomes for Knowledge obtained at the end of the programme:
The learner will be able to:
- Communicate effectively with customers in both verbal and written methods.
- Report professional on customer complaints and queries.
- Engage with customers using collaborative techniques.
- Contact hours: 25
- Supervised placement hours: 25
- Self-study hours: 30
- Assessment hours: 20
Management and leadership styles and their impact on customer service
Policies of customer care
Ethics and culture of an organisation
Customer service delivery
Closing date: 13th of January 2023
16th January 2023
International students generally describe Malta as a safe place, enjoying excellent weather and an all-year varied cultural programme. Malta is considered as the ideal place for students to study.
Non-EU/ Non-EEA Applicants need to apply for a Student Visa before they travel to Malta. We can help guide you on this process. Learn More.
- Customer Care
- Operational Managers
Age Group: 16+
Existing professionals working directly with customers and/or clients or applicants who may want to further their career in customer care service management.
Passing Criteria: Obtain minimum 50% in both assessments
Mode of Assessment: Presentation and Assignment
Mode of Teaching: Instructional methods, Case study methods, and Group Work
Pass Rate: 50%
Apex Academy, as licensed education and training provider operating in Malta, is licensed to operate within the further education field and currently Apex Academy offers MQF Level 4 qualifications.
Licence Number: 2019-010
Quality Assurance approved by MFHEA