Purpose: The ‘Withdrawal and Refund Policy’ communicates the entitlement and obligations of students vis-à-vis requests for cancellations, withdrawals and refunds, deferments and extensions, and course transfers.
Scope: This policy intends to educate potential and current students of Apex Academy in relation to the Academy’s withdrawal and refund systems.
Students who enrol for a course with Apex Academy enter a legal agreement, whereby it is agreed that they will abide by the conditions of enrolment, including stated payments for the course applied for.
Should a student wish to cancel or change the enrolment, Apex Academy would grant such requests as indicated below. The allowance to avail oneself of one of the below options is only permitted once.
Requests to cancel or change the enrolment must be done in writing and addressed to the Apex Academy Administration as instructed below.
Requests for cancellation of enrolment must be done within fourteen (14) days from confirmation of enrolment. The request must be done in writing by sending an email to Apex Academy Administration on firstname.lastname@example.org , clearly stating one’s intention/s.
It is strongly advised that the student contacts Apex Academy within the first twenty-hour (24) hours of requesting cancellation of enrolment, to confirm receipt of email. Apex Academy will assume no responsibility and will not be liable for non-receipt emails or failed transmissions.
Withdrawal and Refund Policy
Upon completing and submitting the enrolment form, students are confirming and accepting commitment to paying all fees as stated in the Acceptance Letter.
Upon issuance of the course login details by Apex Academy, the student is considered to have started the course.
When a student withdraws or requests to transfer from one course to another, an administration fee of seventy-five (75) euros, postage, and any applicable handling costs will be reduced from the refunded costs. Should there be any other additional costs, these will be stipulated in the Acceptance Letter which will be issued to every student prior to course commencement.
When applications are submitted within a month of enrolment, refunds may be granted, for which, request for such a refund must be done in writing by sending an email to Apex Academy Administration on email@example.com . For international students, the refund system can only be granted as per the terms laid down in their Acceptance Letter.
No approval for refunds will be granted in cases whereby an assignment has already been submitted and returned.
Deferments and Extensions
Deferments and/or extensions may be granted as per Apex Academy’s discretion. Students who wish to request for deferments and/or extensions are to submit their request in writing by sending an email to Apex Academy Administration on firstname.lastname@example.org .
Apex Academy holds the right to refuse requests for deferment and/or extension if the student:
- Fails to give a valid reason with relevant and pertinent documentation;
- Has on multiple times requested deferments and/or extensions;
- Is not in a good financial position with Apex Academy.
Should Apex Academy grant deferments and/or extensions, recommencement fees may apply.
Students may request for special consideration to transfer from one course to another.
Students are to submit their request in writing by sending an email to Apex Academy Administration on email@example.com . Should the transfer from one course to another be granted, transfer fees will apply as per the terms laid down in the Acceptance Letter.
No approval for course transfer will be granted in cases whereby an assignment has already been submitted and returned.
Chief Operations Officer
Apex Group Ltd
Last Updated: 06/01/2022